We know life gets busy. Therefore, as a courtesy, we will do our best to remind you of upcoming appointments. Please make sure your contact information is correct and current.
late cancellation/no show policy
We understand that plans change, and we will do our best to accommodate your needs. Missed appointments and late cancellations not only mean lost revenue for us, but a lost opportunity for someone who might have been able to use your appointment time.
If you wish to cancel or reschedule your appointment, please call us at 425-778-6322. Please leave a message if you don’t reach a receptionist. Canceling with less than a 24-hour notice or failure to show up for a scheduled appointment will result in a charge of 50% of the missed appointment. We will accept payment prior to booking your next appointment. Payment can be made over the phone or in person.
Please call us if you anticipate being late for your appointment and will do our best to accommodate your service.
payment for services + products
We accept MasterCard, Visa, Discover and American Express for payment of services and products, as well as Ombú Salon + Spa gift cards. We also accept cash and in-state checks.
Tips are graciously accepted. You may tip your service provider directly; or, for your convenience, tip envelopes are provided at our front desk.
To ensure all guests have a relaxing experience please adjust your ringer to silent or vibrate.
To ensure the most relaxing experience for you and our guests, children are not permitted in the spa area.
We want you to be thrilled with the products we recommend for you. If you are not completely satisfied, please let us know and we will kindly exchange your product within 14 days.